A US-based government technology company supporting federal, state, and local agencies partnered with Scale Minds to establish its first Global Capability Center (GCC) in India.
With no prior India presence, the objective was clear: build delivery capacity quickly without introducing risk to active, mission-critical government programs.
Launching a GCC without local presence introduces compounded operational risks—especially when live government programs are already in motion.
For leadership, early hiring decisions would define long-term delivery standards, team culture, and execution stability.
The Challenge
The client needed to launch a fully operational GCC while:
- Supporting active, mission-critical government programs
- Operating without local hiring governance or market visibility
- Avoiding early mis-hires that could permanently lower delivery benchmarks
Traditional entity-first approaches would have delayed hiring and increased delivery risk.
Why Scale Minds?
Scale Minds was engaged before local operations existed, working in close alignment with US leadership.
The engagement enabled:
- Hiring in parallel with entity setup
- Full decision control retained by US leadership
- Local execution complexity handled without disrupting delivery
Getting the First Hires Right
Instead of rapid headcount expansion, the focus was on carefully selected initial hires who could:
- Integrate seamlessly with US-based leadership and teams
- Operate within established governance and reporting structures
- Set quality and ownership benchmarks for future hiring
This ensured the GCC evolved as a true extension of the US organization.
Download the full case study
This case study details how Scale Minds supported a first-time GCC launch for a US government technology organization, including:
- First-hire strategy and execution
- Leadership-aligned hiring approach
- Early-stage risk mitigation
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